A common issue that consumers complain of, is that their modem/router is synchronized (DSL light is solid) but they are unable to access the internet.

Below are a list of common issues:

• Username and Passwords - These must be correct and are normally case sensitive. If in doubt confirm your details with your Internet Service Provider. You will not be able to access the internet if either is incorrect.
• Modem/router faults - Try resetting your modem/router, as with most electronic equipment, equipment can can lock-up. Make sure all your settings are correct, these can be confirmed with your Internet Service Provider.
  You could even have a faulty modem/router.
• Firewall's - This is software that protects your computer by blocking and permitting programs access to your computer. Recent upgrades could possibly block you access to the internet.
• Viruses/Spyware- These are programs that can infect your computer and can even prevent your browser from working. Make sure that your anti-virus software is up to date.
• Browsers- Make sure that you are not working off line
• Major Service Fault - If you contact your Internet Service Provider they can tell you if there any are any major service problems
• Connected to the wrong broadband exchange port - This can happen when customers move premises. You must ensure that you inform both your Service Provider and Internet Service Provider this means the company you rent your telephone line from and the company you rent your broadband from. Due to Local Loop Unbundling both of these services can be provided by different companies for example you could rent you telephone line from BT and your internet from AOL so you must inform both companies when you move premises.
• Faulty exchange port - Like modems and routers exchange equipment can lock-up and could need a reset or even the an exchange card replacement.